2020年12月30日

Temporarily Halt Utility Service Disconnections for Nonpayment

Temporarily Halt Utility Service Disconnections for Nonpayment

Due to the ramifications of the situation that is COVID-19 we recognize that some clients are worried about being in a position to make their energy re re payments. Our Utility customer support Division is supplying customer support and re re payment choices to help energy clients navigate these challenging times.

We recently applied some modifications to ensure our clients’ resources aren’t interrupted. Please review the implemented changes, alternatives for making re re payments, how exactly to contact our staff and alternatives for requesting solution remotely. The information and knowledge contains solutions which can be now available, but could additionally be useful in the years ahead.

We additionally included the device numbers for a couple of regional support agencies in case you need to discuss your bank account together with them.

IMPLEMENTED CHANGES:

To supply relief if you are maybe perhaps not presently in a position to buy utility solutions, you will have a short-term freeze on energy disconnects for non-payment of services until further notice.

Domestic Bill Payment Arrangements

As well as the freeze on energy disconnects, we ask that any customer needing assistance having to pay their household bill to please phone 512.393.8383 to request re payment arrangements or re re payment extensions.

Domestic Bill Late Costs

Belated charges for bills were suspended for the rest of 2020, until December 31, 2020. A fee that is late waiver form isn’t any much longer required.

In the event that you e mail us, we are able to help out with organizing payment plans that offer a longer time period for utility repayments to be manufactured. The Utility customer support Staff could be reached at 512-393-8383 to go over a feasible repayment arrangement or expansion if it is required.

COVID-19 Reaction: Customer Re Re Re Payment and Services Alternatives

Remote Payment Options:

Energy Internet Alternatives:

Re Re Payments

Techniques

E-mails:

Automated Mobile Line: 512 393-8333

eBOX – Pay straight from your own bank/credit union

By Mail: 636 E. Hopkins San Marcos, TX 78666

Walk-up Service:

HEB Company Centers:

  • 641 E. Hopkins
    • 11 a.m. – 5 p.m. Monday – Saturday
  • 200 W. Hopkins
    • 10 a.m. – 7 p.m., Monday – Friday
    • 11 a.m. – 5 p.m., Saturday – Sunday

Additional Customer Services offered to clients:

  • Senior Penalty Exemptions (clients over 60 years old)
  • Automated Recurring Re Re Payments (Credit/Debit Cards or Account that is checking)
    • To join up, view here.
    • To learn more, follow this link.
  • Contact our staff by email
    • Electronic Bill (Paperless Bill) or
    • E-mail request to Utility_Billing@sanmarcostx.gov
  • Budget Billing: this system is a month-to-month set quantity https://cheapesttitleloans.com/payday-loans-de/ predicated on past bill history that is 12-month

Energy Assistance Agencies:

  • Community Action, Inc of Central Texas 512.392.1161
  • St. Vincent De Paul 512.353.7394
  • Southside Community Center 512.392.6694
  • Salvation Army 512.754.8541

Stay Vigilant about Potential Fraud

Some clients could be the victim of phone or e-mail frauds, particularly through the crisis that is COVID-19. We urge you to definitely stay vigilant and mindful of the possibility for folks you are one to deliver them cash or present cards, or supply them with your private information.

Typical Sense Procedures to Avoiding Scams

Your San Marcos Utility Billing Center will call you asking never for private information. Then terminate the call immediately if you suspect the call is not legitimate, take note of the number.

We try not to phone customers after normal company hours or on weekends.

We have been currently perhaps perhaps not disconnecting resources. In the event that you get a call demanding payment or suggesting they are going to shut down your services, be sure to end the decision straight away.

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